Clustering Competence in Emotional Intelligence

Question: Discuss about the Clustering Competence in Emotional Intelligence. Answer: Introduction: Globalisation refers to the joining hands of markets of the world in order to become a larger global market (Beck, 2015). Internationalisation refers to the process of investment made by businesses in the international markets. This is done by modifying products and services in such a way that the audiences of different cultures can accept the same easily. In the past two decades, the two processes i.e. globalisation and internationalisation has evolved with a rapid pace which has brought new business and employment opportunities for each country and its citizens (Streitwieser, 2014). Emergence of these two processes is because of the innovations of technology as this has been the major driving force which has led to the growth of globalisation and internationalisation. Some other driving factors are the transportation, communication, demand for global products and processes increase in the purchasing power of people and the regulations and policies are made flexible by the governmen t of different countries. The challenges that the professionals faces are majorly the communication barriers as it is crucial for them to understand the thoughts and opinions of people from all over the world. In addition to this, it has become easy to communicate with people of another country but the problem occurs with the transmission and understanding of the thoughts of people with totally different cultures, languages and backgrounds. Here, the gaps in conveying and interpreting thoughts occur irrespective of people interacting in English language daily because of the less developed global communication skills. In addition to this, there are various types of communication it can be written, verbal, non-verbal which is different because of different cultures. Therefore; the professionals are required to understand firstly the cultural differences as they can change the whole meaning of the communication if the global communication skills of a person are not up to date (McCormick, 2016). In the Emotional Intelligence model consists of five components that are: Self-awareness, Self-regulation, Motivation, Empathy and Social-skill. Further these consist of their respective competencies. The cluster of Self-Awareness comprises of further three competencies that are emotional self-awareness, accurate self-assessment and self-confidence (Boyatzis, Goleman and Rhee, 2015). The Self-awareness component talks about how much an individual is aware of his emotions, assessment includes strengths and weaknesses of an individual and the confidence that one possesses. Self-awareness is all how an individual is aware of oneself and also how the person assesses oneself in different situations which will help the person in possessing a consistent personality rather than a split personality. The very first competency is the Emotional self-awareness where individuals analyses the emotional strength of a person. Emotional fit refers to when a person has full control on their emotions and feelings moreover, they are never carried away by their emotions and are able to get over it. The second competency is the accurate self-assessment where a person is said to be aware of ones strengths, weakness, needs and drives. The third competency is the self-confidence i.e. how an individual is confident about decisions, behaviour basically confident about oneself. In addition to have a high degree of self-awareness the person should be aware about their behaviour and reactions that they answer in different situations (Wolff, 2005). Self-awareness also discusses that how an individuals feelings can affect others, oneself and their job-performance. Self-awareness help individuals to know about their feelings better as to when they are happy stressed, anger, anxious etc (Goleman, Boyatzis and McKee, 2013). Knowing better of ones feelings will help in building good interpersonal relations and active communication. It can affect professional communication because if people will be not being aware of their behaviour then it will lead to stress and differences among peers. The more an individual will be aware of self the more effective will be the communication as this will ensure a healthy relation between people at workplace. The person who is low on self-awareness which includes all the three competencies of emotional self-awareness, accurate self-assessment and self-confidence will never be able to maintain a strong professional communication because the person who is not aware of oneself will never be perceived r ight by others. Therefore; it is important that individual should be confident and open to ones own behaviour and how one is stable emotionally as a person. Communication is included in the social skills cluster because it is linked with social intelligence. It includes an individuals social behaviour which makes the persons existence in the society on the basis of ones communication skills. People recognises the ones who are socially open and have a good compatibility with others and this will be possible only when a person will be open to express ones own views and opinions in any of the social communications. Communication is that part which should neither be excessive nor be less as it is required to be appropriate in order to motivate people to act upon what is communicated to them (Patricia, 2015). Communication is said to be the driving force between all the three components that are the self-regulation, motivation and empathy as without communication the will be no synchronisation in all these three components (Greene and Burleson, 2013). Communication is pervasive as it present in all the other competencies also and not only in social skills because it is needed everywhere. Communication helps in developing and maintaining good interpersonal relationships at workplace and everywhere. It helps in building strong social networks. There are different forms of communication like written, verbal and non-verbal. All these are liked to be followed during different situations; verbal communication is the most common of them which is accompanied by the non-verbal like gestures, facial expressions, body language etc. A leader is said to be a good leader when the one is well-verse in communication because it includes both listening and speaking skills. They both are required to be in t he right form as the communication should not lack when needed and at the same time it should not be excessive when not required. In self-regulation the person is checked upon that how one is able to modify ones own behaviour with respect to the change in external environment; here, the person builds a strong communication with oneself. Motivation is related to communication because it explains that how a person deals with any situation because a self-motivated and optimist person will always have an effective influence and communication with others. Empathy is dealing with the emotions of others as people can only maintain strong interpersonal relationships with others only with the help of effective communication skills (Batool, 2013). Empathic communication will make personal and professional relations sound and positive. Therefore; good communication will always show empathy to others. From the Emotional Intelligence model, the empathy competency is found to be the best for functioning as a professional because it is required in order to build a strong network with people at workplace. It is needed for maintaining relationships with others. It provides a better understanding the other peoples ideas, vision and perspectives which will enable to have good and positive relations with peers and employees. It will help to relate with the problems and emotions of employees so that they feel supportive and motivated for their work. This will improve the performance of the group as an empathic leader will always motivate followers to give productive performance and also makes the work environment enjoyable and pleasant. This will be the best competency as it will bind all the people working under a leader from different cultures and backgrounds (Northouse, 2012). Empathic leader is always liked by the followers as they feel more related to the leader at the same time, invest their energy into the work to give better performance (Riggio and Reichard, 2008). This will help in bringing out the best in the followers and make the proper and efficient utilisation of their talents and capabilities. Empathy will give the ability to the leader to look into the emotions and perspectives of the followers. This will help to make the wise decisions which will be good for all in the organisation. It will help in building a trust relationship between leader and followers. Empathy will make the image of the leader as that of the one who serves the followers rather than imposing decisions and orders on to them. This will develop a sense of belongingness among the followers for the leader and the organisation which will then in return enhance the job performance of each one (Assanova and McGuire, 2009). References Beck, U., 2015. What is globalization?. John Wiley Sons. Boyatzis, R. E., Goleman, D., and Rhee, K. 2015. Clustering competence in emotional intelligence: Insights from the Emotional Competence Inventory. Consortium for Research on Emotional Intelligence in Organizations. pp. 343-362. Goleman, D., Boyatzis, R. and McKee, A., 2013. Primal leadership: Unleashing the power of emotional intelligence. Harvard Business Press. Wolff, S, B., 2005. Emotional Competence Inventory (ECI). Hay Group. From https://www.eiconsortium.org/pdf/ECI_2_0_Technical_Manual_v2.pdf. Northouse, P.G., 2012. Leadership: Theory and practice. Sage. 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